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FAQ's
Frequently Asked Questions

Find quick answers to your questions below...
My Account
• How do I create an account?
• How do I edit my account information?
• How much will shipping be?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your returns policy?
• When will my order ship?
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• Please register or log in.
Order Process
• Do I have to pay GST?
• What is the ordering process?
• I need a copy of my receipt/invoice.
• How do I use a coupon?
• When will my credit appear on my account?
• When will my credit card be charged?
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• Can I place a backorder?
Customer Service
• How do I contact you?
Return Policy
• Privacy Policy
• Security
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Site navigation
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• How do I navigate the site?