Returns Policy
How do I return an item?
Return Policy
We are very confident that our high standards and quality will ensure that you and your customers are completely satisfied and with our products and service and great value. We also take great care in providing correct and conservative measurements in our sizing guides, however we also recognise that things can go wrong.
If for any reason you are not happy with your purchase from us, please contact us within 14 days from receipt of your order. We will give you authorisation for the product/s to be returned and arrange an exchange or refund.
You can then simply return your item/s to us within 14 days of the authorisation date, and we will refund your money or exchange the item/s. If you wish to return an order for reasons other than defects, sizing problems or incorrect supply, there may be a 25% restocking charge applicable.
All returned items must be new, clean, and unworn with all tags attached and in their original undamaged packaging. Unfortunately we cannot exchange or give refunds for items that have been worn or damaged.
Please note that in cases where an item is used for hiring purposes, we guarantee our products only for the first use. Products that are recieved by you damaged are not able to be hired multiple times and should be returned to us before washing or re-hire. We can not guarantee our products for any specific number of re-uses and guarantee only that the product will reach you in undamaged and usable condition.
Please note that you are responsible for the shipping / postage cost of returning items to us for refunds or exchanges.
We guarantee all our products and your customer’s satisfaction. If you have a problem with one of our costumes or accessories, please contact us as we will do everything within reason to rectify and issues.
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